Warranty Policy

Industrial & Mining Tools Co. makes every effort to ensure that its products are of high quality, and warrants all new products it sells to be free from defects in materials and workmanship for a period of One Hundred Eighty (180) days from the date of original purchase. This warranty shall not apply to defects due, directly or indirectly, to abuse, misuse, negligence, normal wear and tear or improper maintenance, nor shall it apply to any product, which has been repaired or altered outside of our facilities.

Should any product fail to provide satisfactory service, return the complete product requiring warranty service to Industrial & Mining Tools Co. for examination, with transportation charges prepaid, together with an explanation of the complaint and proof of purchase.

Industrial & Mining Tools Co. guarantees to repair or replace any product found upon our inspection to be so defective, Industrial & Mining Tools Co. make no other warranty, expressed and/or implied.

Industrial & Mining Tools Co. shall in no event be liable for death, injuries to persons or property, or for incidental, consequential, indirect or special damages of any nature arising from the sale or use of the products, excepting only the cost expense of repair and replacement as described above.

This warranty gives the buyer specific legal rights. Other legal rights may vary from country to country.

Quality Policy

Industrial & Mining Tools Co's manufacturing and trading activities are being constantly upgraded under a well defined and documented quality system. We are working closely with end-users and constant feedbacks have been an important part of the product development.

Our prime responsibility is the development of good vendors that will form a supply base of globally competitive products and services. We recognize that continuous quality improvement is the key to cost containment. Our quality policy focuses on defect prevention and our measure of success is the reduction of the cost of non-conformance.